Virtually all financial institutions believe that their online banking and bill pay services are of extreme importance. These services are important because:
- A growing number of customers want to interact with their financial institution through an online channel
- Attrition is significantly lower among customers who use bill pay services (
- Bill pay customers hold more accounts. Coupled with their loyalty, these customers are more profitable.
Loyalty of this magnitude is extremely beneficial to the financial institutions who are best at recruiting customers into their online services. And for the institutions who lag behind - maintaining their core deposit customers becomes more difficult, and recruiting new customers becomes more expensive.
Since then our customers have discovered that e-Service is also a great way to introduce their customers to self-service technology beyond the ATM. Placing e-Service Kiosks in branches is a great way to divert certain customer tasks out of crowded cashier lines and into the self-service environment. Some of these tasks include:
- Account balance inquires
- Transaction records look up
- Money transfers
- Statement print
- Loan Calculation
- Online banking access
- Mobile Phone Top Up
- Bill Payment